Vintage Shirts
Alle Banen

Customer Service Officer USA

As Customer Service Officer US, you are a key cog in the customer contacts with us and the suppliers. With these suppliers we make clear, contractual agreements regarding the execution of the programs, and our customers can provide us with their complaints and concerns about the suppliers or the program itself. These can be escalations from our in-house agent team e-mailing with the customers, calls from our US-based call center, or from the stakeholders we organize our programs with. You spring to action and analyze the problem. You operate directly with the supplier regarding a solution and inform the customer and any involved parties. This also involves good aftercare: you ensure that everything is followed up correctly and whether any additional steps may be required. Calling, e-mailing, arranging for solutions with a personal touch, those are all things that excite you.

Furthermore, you are the eyes and ears of the project team. You discuss ideas to structurally reduce or prevent frequent questions and complaints.

Besides the above, your additional responsibilities as Customer Service Officer consist of the following:

  • With a team of Customer Service Agents you are responsible for contact with customers;
  • You perform quality checks on the customer contacts of the Customer Service Agents;
  • You coach the Customer Service Agents on hard and soft skills and guide them during busy periods;
  • You analyze trends to implement improvements and translate customer questions into content for communication and our website;
  • You proactively support the British project team and guide Customer Service Agents during busy periods;
  • You work with other stakeholders to improve processes.

You will become part of the Customer Service department. You coordinate your activities within this team with the Customer Service Manager. You work closely internally with the Project Managers Energy US and Solar US: together you monitor the progress of the projects and think about improvements. Within your role you have a high degree of independence, while still working with many different colleagues.

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Vintage Shirts

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