Vintage Shirts
Alle Banen

Intercompany Customer Service Manager (Fulltime)

As an (Associate) Intercompany Customer Service Manager you lead and manage an International Customer Service Team and pursue a best in class communication between customers, CDC and Vendors and provide administrative support towards the CDC warehouse operations. The (Associate) Intercompany Order Manager is responsible for:

  • The day-to-day activities of the Intercompany Customer Service team. The responsibility will include compliance with processes, training etc.
  • Performance management, development and engagement of their team and driving key initiatives
  • Coordinate month end communication towards stakeholders
  • Coordinating with project groups to develop solutions to problems, identifying improvements, and escalating issues to resolve customer comments
  • Ensure staff is appropriately trained on all aspects applicable to run a compliant operation
  • Staff development & coaching: create an environment in which the staff can excel and drive the upgrading of the talent base within the team
  • Responsible for team motivation, setting objectives, performance review and development
  • Closely work together with other departments / divisions to pursue an overall cost effective and efficient integrated supply chain
  • Implement and continuously improve best practice procedures and processes to meet / exceed goals and objectives related to customer satisfaction, inventory accuracy, efficiency and budget
  • Proactively influence the continuous improvement of the ERP system, mainly related to the WMS
  • Has full ownership of processes and is expected to identify improvements and take ownership for making changes

source



Vintage Shirts

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